Privacy Policy & POPIA Notice

1. Who we are

FixTribeSA is a technology support business based in Durban, KwaZulu-Natal, South Africa. We provide computer repairs, IT support, networking, cybersecurity assessments, computer skills testing and related technology services to homes, schools and small businesses.

Contact: wecare@fixtribesa.co.za · 074 580 3295 · fixtribesa.co.za

2. What information we collect

We collect only the information needed to provide the service you have requested:

• Name, phone number and email address for contact and follow-up purposes
• Business name and location where relevant
• Device details and problem description for repair and support purposes
• Assessment results and candidate information for skills testing services
• Basic access information when you use our website

3. How we use your information

• To provide the requested repair, support or assessment service
• To contact you about your enquiry or service request
• To send relevant service updates or follow-up information (you can opt out at any time)
• To improve our services and understand common client needs

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Remote support and device access

During remote support sessions, FixTribeSA technicians access your device only for the purpose of the requested repair or support task. We do not access personal files, photos, documents or accounts unrelated to the support request.

Remote support is only performed with your explicit permission and active participation. You can end a remote session at any time.

5. Security assessments

Cybersecurity and IT assessments are performed only with written or confirmed permission from the authorised business owner or representative. FixTribeSA does not perform unauthorised access to any device, account, network or system.

6. Assessment and candidate data

For computer skills testing, candidate names and assessment results are stored securely and shared only with the employer who commissioned the assessment. Candidate data is not used for any other purpose.

7. Your rights under POPIA

Under the Protection of Personal Information Act (POPIA) you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where we no longer need it
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at wecare@fixtribesa.co.za.

8. Data retention

We retain client information for as long as necessary to provide ongoing services and meet legal requirements. Repair and support records are kept for a reasonable period to support follow-up requests. You can request deletion of your information at any time.

9. Website and cookies

This website does not use tracking cookies or third-party advertising scripts. Basic server logs may record page visits for security and performance monitoring. We do not use Google Analytics or similar tracking services.

10. Contact and complaints

For privacy questions, access requests or complaints, contact FixTribeSA at wecare@fixtribesa.co.za or WhatsApp 074 580 3295.

You may also contact the Information Regulator of South Africa: inforegulator.org.za